Privacy & Terms
Here are the rules of how we work. By engaging with The Auto Mover's services, you're agreeing to these terms. Please make sure you read them carefully so you know exactly what you're getting into.
Privacy Policy
PRIVACY POLICY
This privacy policy applies between you, the User of this Website, and The Auto Mover (South) Ltd, the owner and provider of this Website. The Auto Mover (South) Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: www.theautomover.com/terms.
Please read this privacy policy carefully.
Definitions and interpretation
1. In this privacy policy, the following definitions are used:
Data
collectively all information that you submit to The Auto Mover (South) Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
GDPR
the UK General Data Protection Regulation;
The Auto Mover (South) Ltd,
we or us
The Auto Mover (South) Ltd, a company incorporated in England and Wales with registered number 13818840.
User or you
any third party that accesses the Website and is not either (i) employed by The Auto Mover (South) Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to The Auto Mover (South) Ltd and accessing the Website in connection with the provision of such services; and
Website
the website that you are currently using, www.theautomover.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
3. This privacy policy applies only to the actions of The Auto Mover (South) Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, The Auto Mover (South) Ltd is the "data controller". This means that The Auto Mover (South) Ltd determines the purposes for which, and the manner in which, your Data is processed.
Data collected
5. We may collect the following Data, which includes personal Data, from you:
a. name;
b. date of birth;
c. contact Information such as email addresses and telephone numbers;
d. financial information such as credit / debit card numbers;
e. any address information relating to the delivery and or collection of vehicles, personal information such as an email address, telephone number, and or name of you or any 3rd parties relevant in relation to the delivery of vehicles, and any other information in relation to carrying out our services as contractually obliged by The Auto Mover (South) Ltd;
in each case, in accordance with this privacy policy.
How we collect Data
6. We collect Data in the following ways:
a. data is given to us by you;
b. data is received from other sources; and
c. data is collected automatically.
Data that is given to us by you
7. The Auto Mover (South) Ltd will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you enter a competition or promotion through a social media channel;
c. when you make payments to us, through this Website or otherwise;
d. when you use our services;
e. when 3rd parties supply your information to us in relation to the delivery of a vehicle;
in each case, in accordance with this privacy policy.
Data that is received from third parties
8. The Auto Mover (South) Ltd will receive Data about you from the following third parties:
a. we may receive personal information from parties who engage in our services to deliver a vehicle to you or collect a vehicle from you.
Data that is received from publicly available third parties sources
9. We will receive Data about you from the following publicly available third party sources:
a. such as information publicly available on the internet or by request from any other source.
Data that is collected automatically
10. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
Our use of Data
11. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of marketing materials that may be of interest to you;
d. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
in each case, in accordance with this privacy policy.
12. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
13. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
Who we share Data with
14. We may share your Data with the following groups of people for the following reasons:
a. any of our group companies or affiliates - to ensure the successful completion of our services;
b. our employees, agents and/or professional advisors - to ensure the successful completion of our services;
c. third party service providers who provide services to us which require the processing of personal data - to help third party service providers in receipt of any shared data to perform functions on our behalf ;
d. third party payment providers who process payments made over the Website - to enable third party payment providers to process user payments and refunds;
e. relevant authorities - to facilitate the detection of crime or the collection of taxes or duties;
in each case, in accordance with this privacy policy.
Keeping Data secure
15. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.
c. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@theautomover.co.uk.
17. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data retention
18. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
19. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
20. You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
21. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@theautomover.co.uk.
22. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
23. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
24. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership and control
25. The Auto Mover (South) Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of The Auto Mover (South) Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
26. We may also disclose Data to a prospective purchaser of our business or any part of it.
27. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
General
28. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
29. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
30. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
31. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
32. The Auto Mover (South) Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
You may contact The Auto Mover (South) Ltd by email at info@theautomover.co.uk.
This privacy policy was created on 31 December 2021.
Terms of Business
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Mileage rates are calculated using Google Maps & selecting the 'fastest' route. This may not necessarily be the shortest route, and may be subject to change on the day.
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The priced quoted for vehicle delivery may change if the journey distance increases. The invoice amount may not be reduced if a shorter fastest route is available during the delivery and is subject to the discretion of The Auto Mover (South) Ltd.
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In the event of the delivery destination changing (for example during delivery) the invoice amount may be increased accordingly, and may not be reduced if the mileage is reduced and is subject to the discretion of The Auto Mover (South) Ltd.
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The Auto Mover does not take responsibility for traffic delays or road closures that may cause delays in the arrival or delivery of the customer vehicle.
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The vehicle must be available for us for loading purposes within the first 30 minutes from our drivers arrival (unless otherwise agreed.)
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If the vehicle is not available for loading within the first 30 mins from our driver's arrival; a fixed penalty of £75.00 will be charged for every +1 hour thereafter it takes from the point of arrival to the vehicle becoming available. For the avoidance of doubt, if the vehicle is not available for loading for 1.2hrs, this will be charged at 2 x £75.00. This charge is in addition to the agreed delivery charges / quotation.
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Any tolls or charges incurred during the delivery will be added to the customer invoice. Evidence of payment of these tolls or charges can be provided upon request.
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All vehicles will be fully insured by The Auto Mover (South) Ltd, to be transported on our trailer or driven by our employees, to to the value of £50,000. Vehicles that have a current trade value over this amount can still be covered upon request & may be subject to an additional charge. We require a minimum of 72hrs notice prior to the agreed delivery date. It is down to you as 'the customer' to inform us of the vehicle's value. In the event of a vehicle being damaged or written off & the vehicle value is higher than £50,000, The Auto Mover (South) Ltd will not be held responsible for the difference in value if we were not made aware prior to delivery (or any other service offered).
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Any damage to a vehicle from road debris such as punctures, or damage to glass or bodywork is not deemed the responsibility of The Auto Mover (South) Ltd or any of it's employees, as this would have happened regardless of who was in charge of the vehicle at that given time.
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Services will be invoiced in advance and payment must be made to us upon receipt of your invoice unless otherwise agreed.
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If payment is not received prior to the commencement of services we reserve the right to not proceed with the delivery or services as requested, or hold a vehicle until payment has been made.
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As clearly stated in our 'Pricing' information page on our website (www.theautomover.co.uk/pricing) if a booking is cancelled with less than 24hrs notice of the booking scheduled to go ahead, your booking will not be refunded. If your booking is cancelled with between 24hrs to 48hrs notice we will issue a partial refund of 50% of your booking fee. If your booking is cancelled with more than 48hrs notice we will refund your entire booking fee.
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If your booking is postponed, rearranged or amended by The Auto Mover (South) Ltd then no refund or discount shall be given. If we cancel your booking entirely with no option to rearrange given, we will refund your entire booking minus any reasonable and fair costs incurred.
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We carry out visual inspections on vehicles and only report what we see. Inspections are the sole opinion of The Auto Mover (South) Ltd and may differ to that of you or a qualified mechanic. The Auto Mover (South) Ltd will not be held responsible for any items missed or not noted during an inspection. Our inspection should be used for guidance purposes only and you should form your own opinion on any vehicle to satisfy yourself before going ahead with any purchase or sending payment to a 3rd party for a vehicle.
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By proceeding and booking a vehicle delivery or any other service with The Auto Mover (South) Ltd, and or allowing The Auto Mover (South) Ltd to deliver your vehicle or provide any other service, and or The Auto Mover (South) Ltd successfully delivering a vehicle to you, you accept these Terms and Conditions in full as set out above.